{"id":5175,"date":"2021-03-17T12:36:49","date_gmt":"2021-03-17T11:36:49","guid":{"rendered":"https:\/\/memoriestokeep.com\/veelgestelde-vragen\/"},"modified":"2025-08-19T19:47:03","modified_gmt":"2025-08-19T17:47:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/memoriestokeep.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e5175-e1 m3zr-0 m3zr-1\"><div class=\"x-row x-container max width e5175-e2 m3zr-3 m3zr-4 m3zr-5 m3zr-8\"><div class=\"x-row-inner\"><div class=\"x-col e5175-e3 m3zr-c\"><nav class=\"x-crumbs e5175-e4 m3zr-e\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-current x-crumbs-link\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/memoriestokeep.com\/en\/\" title=\"You Are Here\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div><\/div><\/div><div class=\"x-row x-container max width e5175-e5 m3zr-3 m3zr-6 m3zr-7 m3zr-9 m3zr-a\"><div class=\"x-row-inner\"><div class=\"x-col e5175-e6 m3zr-c\"><hr class=\"x-line e5175-e7 m3zr-f\"\/><div class=\"x-text x-text-headline e5175-e8 m3zr-g headMobile\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Frequently asked questions<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e5175-e9 m3zr-0 m3zr-2\"><div class=\"x-row x-container max width e5175-e10 m3zr-3 m3zr-4 m3zr-7 m3zr-9 m3zr-b\"><div class=\"x-row-inner\"><div class=\"x-col e5175-e11 m3zr-c m3zr-d\"><div class=\"x-acc e5175-e12 m3zr-h\" id=\"x-acc-e5175-e12\"><div class=\"e5175-e13 x-acc-item\"><button id=\"tab-e5175-e13\" class=\"x-acc-header x-active\" role=\"button\" type=\"button\" aria-expanded=\"true\" aria-controls=\"panel-e5175-e13\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5175-e13\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-o=\"&#xf105;\"><\/i><\/span><span class=\"x-acc-header-text\">Do I have to pay postage costs?<\/span><\/span><\/button><div id=\"panel-e5175-e13\" role=\"region\" aria-hidden=\"false\" aria-labelledby=\"tab-e5175-e13\" data-x-toggleable=\"e5175-e13\" data-x-toggle-collapse=\"1\"><div class=\"x-acc-content\">Postage is included for delivery in the Netherlands and Belgium. Postage to other countries is calculated at PostNL's current rates. Please contact us for more details.<\/div><\/div><\/div><div class=\"e5175-e14 x-acc-item\"><button id=\"tab-e5175-e14\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5175-e14\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5175-e14\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-o=\"&#xf105;\"><\/i><\/span><span class=\"x-acc-header-text\">How do I clean the urn?<\/span><\/span><\/button><div id=\"panel-e5175-e14\" role=\"region\" aria-hidden=\"true\" aria-labelledby=\"tab-e5175-e14\" data-x-toggleable=\"e5175-e14\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\">Just dust it with a soft, dry cloth.<\/div><\/div><\/div><div class=\"e5175-e15 x-acc-item\"><button id=\"tab-e5175-e15\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5175-e15\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5175-e15\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-o=\"&#xf105;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I take the ashes of a loved one across national borders?<\/span><\/span><\/button><div id=\"panel-e5175-e15\" role=\"region\" aria-hidden=\"true\" aria-labelledby=\"tab-e5175-e15\" data-x-toggleable=\"e5175-e15\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\">Each country has its own legislation on this. It may be that you need a declaration of consent from the embassy.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>HomeFrequently asked questions Do I have to pay postage costs?Postage is included for delivery in the Netherlands and Belgium. Postage to other countries is calculated at PostNL&#8217;s current rates. Please contact us for more details.How do I clean the urn?Just dust it with a soft, dry cloth.Can I take the ashes of a loved one across national borders?Each country has &#8230; <\/p>\n<div><a href=\"https:\/\/memoriestokeep.com\/en\/faq\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5175","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ | Memories To Keep<\/title>\n<meta name=\"description\" content=\"Read more about the FAQ about shipping costs, urn care and submitting complaints to our service, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/memoriestokeep.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Read more about the FAQ about shipping costs, urn care and submitting complaints to our service, and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/memoriestokeep.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Memories To Keep\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/memoriestokeep.nl\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-19T17:47:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ | Memories To Keep\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/#website\"},\"datePublished\":\"2021-03-17T11:36:49+00:00\",\"dateModified\":\"2025-08-19T17:47:03+00:00\",\"description\":\"Read more about the FAQ about shipping costs, urn care and submitting complaints to our service, and more.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/\",\"name\":\"Memories To Keep\",\"description\":\"Houten handformaat mini urn voor rouwverwerking\",\"publisher\":{\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/#organization\",\"name\":\"Memories To Keep\",\"url\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/memoriestokeep.com\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/Logo-mobiel.svg\",\"contentUrl\":\"https:\\\/\\\/memoriestokeep.com\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/Logo-mobiel.svg\",\"width\":193,\"height\":52,\"caption\":\"Memories To Keep\"},\"image\":{\"@id\":\"https:\\\/\\\/memoriestokeep.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/memoriestokeep.nl\",\"https:\\\/\\\/www.instagram.com\\\/memoriestokeep.nl\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ | Memories To Keep","description":"Read more about the FAQ about shipping costs, urn care and submitting complaints to our service, and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/memoriestokeep.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ","og_description":"Read more about the FAQ about shipping costs, urn care and submitting complaints to our service, and more.","og_url":"https:\/\/memoriestokeep.com\/en\/faq\/","og_site_name":"Memories To Keep","article_publisher":"https:\/\/www.facebook.com\/memoriestokeep.nl","article_modified_time":"2025-08-19T17:47:03+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/memoriestokeep.com\/en\/faq\/","url":"https:\/\/memoriestokeep.com\/en\/faq\/","name":"FAQ | Memories To Keep","isPartOf":{"@id":"https:\/\/memoriestokeep.com\/en\/#website"},"datePublished":"2021-03-17T11:36:49+00:00","dateModified":"2025-08-19T17:47:03+00:00","description":"Read more about the FAQ about shipping costs, urn care and submitting complaints to our service, and more.","breadcrumb":{"@id":"https:\/\/memoriestokeep.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/memoriestokeep.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/memoriestokeep.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/memoriestokeep.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/memoriestokeep.com\/en\/#website","url":"https:\/\/memoriestokeep.com\/en\/","name":"Memories To Keep","description":"Houten handformaat mini urn voor rouwverwerking","publisher":{"@id":"https:\/\/memoriestokeep.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/memoriestokeep.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/memoriestokeep.com\/en\/#organization","name":"Memories To Keep","url":"https:\/\/memoriestokeep.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/memoriestokeep.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/memoriestokeep.com\/wp-content\/uploads\/2021\/03\/Logo-mobiel.svg","contentUrl":"https:\/\/memoriestokeep.com\/wp-content\/uploads\/2021\/03\/Logo-mobiel.svg","width":193,"height":52,"caption":"Memories To Keep"},"image":{"@id":"https:\/\/memoriestokeep.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/memoriestokeep.nl","https:\/\/www.instagram.com\/memoriestokeep.nl\/"]}]}},"_links":{"self":[{"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/pages\/5175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/comments?post=5175"}],"version-history":[{"count":3,"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/pages\/5175\/revisions"}],"predecessor-version":[{"id":11094,"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/pages\/5175\/revisions\/11094"}],"wp:attachment":[{"href":"https:\/\/memoriestokeep.com\/en\/wp-json\/wp\/v2\/media?parent=5175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}