Privacy and Cookie Statement

Memories to keep B.V. (hereinafter referred to as Memories to keep) sells handmade wooden (memorial) products, such as (mini) urns. The products are offered through our website https://memoriestokeep.com and our social media channels: Instagram and Facebook.

When you purchase a product from us, visit our website, complete the online contact form, contact us via email, telephone or social media, perform work for us, or enter into a resale agreement with us, your personal data are processed. This privacy statement explains which personal data we process, how we process them, for what purposes and on which legal basis, and what rights you have.

Controller responsible for the processing
Memories to keep B.V.
Oranjeplein 90
5104 HJ Dongen
The Netherlands
Chamber of Commerce (KvK) number: 76584852

If you have any questions, you can contact us at info@memoriestokeep.com

Personal data we process:
When you contact us:
1. Name;
2. Email address;
3. Telephone number;
4. Social media account name (if you contact us via social media).

When you request a quotation:
1. Name;
2. Email address;
3. Address details and place of residence;
4. Quotation number.

When you purchase a product from us:
1. Name;
2. Address and place of residence;
3. Delivery address;
4. Telephone number;
5. Email address;
6. Bank account number;
7. Customer and invoice number;
8. Chamber of Commerce (KvK) number in the case of a sole proprietorship or general partnership (VOF).

When you visit our website:
1. IP address;
2. Data about the browsing behaviour of website visitors;
3. Data about the activities of website visitors on our website.

When you perform work for us:
1. (Company) name of the contractor;
2. Address details and place of residence or place of business;
3. Chamber of Commerce (KvK) number;
4. Bank account number.

When you leave a response under a social media post or blog post:
1. Name;
2. Social media account name.

When you subscribe to receive the newsletter:
1. Name;
2. Email address.

Special and/or sensitive personal data
If you order a photo product from us, we process the photo that you provide to us for the purpose of producing the product. This photo is printed on the product. Other than the photo, Memories to keep does not process any special and/or sensitive personal data.
How we obtain your data: The personal data are provided by you to us via email, telephone, social media, the online contact form on our website, by completing the ordering process in our webshop, or by visiting our website. We may also obtain data about companies from the Trade Register of the Chamber of Commerce.

Why we process personal data: Memories to keep only processes personal data when permitted by law and solely for the following purposes and legal bases:

1. Performance of the agreement
• To communicate with you by telephone, email or social media;
• To prepare and send a quotation;
• To confirm an order;
• To ship products;
• To send a shipping confirmation;
• To prepare and send the invoice;
• To process payments;
• To send a payment confirmation;
• To provide customer service.

The legal basis for this processing is the performance of an agreement.

2. Responding to your question or request
When you contact us by telephone, email, the online contact form or social media.
The legal basis for this processing is your consent and the legitimate interest of Memories to keep.

3. Website visits
To ensure our website functions properly, to make searching our website easier, and to improve and tailor our services to the wishes of website visitors. The legal basis for this processing is your consent and the legitimate interest of Memories to keep.

4. Newsletter
To send you our newsletter if you are a customer of ours or if you have subscribed to it. Each newsletter includes the option to unsubscribe.
The legal basis for this processing is your consent.

5. Responses under blogs or posts
When you leave a response under a blog or post, your data are stored so that we can respond to your message.
The legal basis for this processing is your consent and our legitimate interest.

6. Compliance with a legal obligation
Memories to keep also processes personal data when this is necessary to comply with a legal obligation, such as the obligation to keep records for the Dutch Tax Authorities.
The legal basis for this processing is compliance with a legal obligation.

7. Promotion
To share customer reviews on social media and our website. We will only do this if you have given your explicit prior consent.
The legal basis for this processing is your consent.
Memories to keep has weighed its interest in processing your personal data against your right to privacy and will, in all cases, not process more personal data than is necessary to achieve the purposes stated above.

Retention period
Memories to keep will not retain your personal data for longer than is necessary to achieve the purposes stated above.
1. Customer data included in quotations, invoices, and order and payment records are retained for 7 years for the purpose of complying with our statutory administrative obligations.
2. Email messages, online contact forms, and private messages via social media in which agreements are made are retained for 5 years, as this is the statutory limitation period for claims for damages and these data may serve as evidence.
3. Data used for maintaining website statistics are retained for fifty (50) calendar months.
4. Reviews on our website and social media channels are only removed if you submit a request to do so.
5. Responses under posts or blogs generally remain visible, unless you submit a request for deletion or the blog or post is removed.
6. You may unsubscribe from the newsletter at any time. Each newsletter contains an option to do so.
7. Photos are stored in the online environment and on our computer until delivery of the product. After delivery, the photo is deleted.

Sharing with third parties
Memories to keep does not sell or rent your personal data to third parties. Your data are only shared with third parties if this is necessary to achieve the purposes described in this privacy statement. We have entered into agreements with companies that process personal data on our behalf to ensure that they handle your data confidentially and take appropriate security measures.
Your data are shared with the following parties:

When you contact us:
• Website hosting provider;
• Email service provider;
• Website and plug-in software provider;
• Email software provider;
• Website and email software supplier;
• Telephone service provider.

When you request a quotation from us:
• Hosting provider of our website and email;
• Website and email software supplier;
• Telephone service provider.

When you purchase a product from us:
• Hosting provider of our website and email;
• Website and email software supplier;
• Marketing advisor;
• Accountant;
• Shipping platform;
• Printing company;
• Payment service provider;
• Bank;
• Tax authorities;
• Accounting software supplier;
• Party responsible for sending the newsletter;
• Cloud service provider;
• Transport company for the delivery of products;
• Facebook for creating advertising audiences.

When you visit our website:
• Website hosting provider;
• Website and plug-in software provider;
• Google Analytics for tracking website statistics.

When you subscribe to receive our newsletter:
• Party responsible for sending the newsletter;
• Website hosting provider;
• Email service provider;
• Website and plug-in software provider;
• Email software provider.

When you perform work for us:
• Bank;
• Accountant;
• Accounting software supplier;
• Email service provider;
• Email software provider;
• Video conferencing software provider;
• Telephone service provider.

When you leave a response on a social media post or blog post:
• Website hosting provider;
• Website and plug-in software provider;
• Social media platforms.

Your personal data are not shared with third parties established in countries outside the European Economic Area (EEA). An exception to this is that Google Analytics, Meta (Facebook and Instagram), and the party responsible for sending the newsletter use servers and/or cloud storage located in the United States.

Your rights
You have the right to access, rectify, or delete the personal data that Memories to keep processes about you. In addition, you may request us to restrict the processing of your personal data if the data are inaccurate, if the processing is unnecessary, or if the processing is unlawful. You also have the right to object to the processing of your personal data. Finally, you may withdraw your consent to the processing of your personal data at any time.
If you wish to exercise any of the above rights, please submit your request by email to info@memoriestokeep.com

Memories to keep may ask for identification when handling a request, in order to verify that the request has been made by you. If you provide a copy of your identification document, we ask that you black out your photograph, the strip of numbers at the bottom of your passport, your passport number, and your Citizen Service Number (BSN). This is to protect your privacy.

Finally, you have the right to lodge a complaint regarding our processing of personal data with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl

Data portability
If you so request, we will provide your personal data to you so that you can transfer them to another party. The data will be provided in an Excel file.

Security
We take the processing of your personal data seriously and have therefore implemented appropriate measures to prevent misuse, loss, and other forms of unlawful processing.
Examples of these measures include the encrypted transmission of personal data via our website (SSL), regular data backups, regular updates of the website and plug-ins, and the use of reliable security software. If you believe that your data are not properly secured or if you have indications that your data are being misused, please send an email to info@memoriestokeep.com

Cookies
To ensure the proper functioning of our website, we use a small text file called a cookie, which is stored in the browser of your computer, smartphone, or tablet during your first visit to our website. When you visit our website again, the information stored in the cookie may be sent back to our website. Through cookies, Memories to keep can also see how you use our website and how we can improve its user-friendliness. Finally, cookies are used to create targeted advertising.

When you visit our website for the first time, a pop-up with a cookie notice is displayed. By clicking “Accept all,” you give us permission to use all cookies and similar technologies.

Functional cookies
By placing functional cookies, we ensure that you can use our website more easily. You do not have to repeatedly enter the same information, as your user preferences are remembered. No consent is required for the placement of functional cookies, as these cookies make little to no impact on your privacy.

Analytical cookies
To gain insight into the number of visitors to our website and how visitors use our website, we use Google Analytics / Google Data Studio. Analytical cookies from Google are placed via our website.
These analytical cookies have little impact on your privacy because your IP address is partially masked. The data collected by Google are not used by Google for its own purposes. We have agreed this with Google in a data processing agreement. For more information, you may consult Google’s Privacy Policy.

Social media
To make it easy for you to contact us via social media and to share content from our website, social media buttons from Facebook, LinkedIn, WhatsApp, and Email are included on our website. These buttons function by means of pieces of code originating from the social media platforms themselves. Through these codes, cookies are placed. Memories to keep has no influence over this. You are therefore advised to read the privacy and cookie statements of the relevant social media platforms to learn how they handle your personal data.
Facebook
LinkedIn
WhatsApp

YouTube
Our website contains videos. YouTube (Google) places cookies to track which videos you have already viewed. Cookies are also placed to ensure that more relevant advertisements are shown to you. More information about Google’s privacy policy can be found on their website.

Personalised advertising
To better serve our website visitors online and to display relevant advertisements for our products, we use tracking cookies.
Through an advertising pixel or similar technology, we can see which services you view on our website and show you advertisements that may be of interest to you via the advertising platform’s capabilities.

Links to external websites
Our website contains links to external websites. By clicking on a link, you will be directed to a website outside https://memoriestokeep.com/. External websites may use cookies. We recommend that you read the privacy statement of the relevant website to learn how they handle your privacy.
Cookies that may be placed when visiting our website:

Disabling and deleting cookies
If you do not want us to use cookies, you can disable and delete cookies via the browser settings on your computer. You can also indicate that certain cookies may not be placed. Finally, you can determine your preferences in the cookie notice. Disabling and/or deleting cookies may result in our website no longer functioning optimally.

Changes to the privacy and cookie statement
This privacy and cookie statement was last amended on 5 January 2026. If our working methods change, we may be required to amend this privacy and cookie statement accordingly. The most recent version of the privacy and cookie statement will always be published on our website.
Met opmerkingen [MTK1]: Chris, hier moet een overzicht komen van de cookies die geplaatst worden bij een bezoek aan onze website.